Our technician was absolutely wonderful!! Caleb did such a good job. He explained everything thoroughly and really worked hard during the whole cleaning process. We have 4 dogs, so there was a lot of dog hair (even though I vacuum almost everyday) and spots I just couldn't explain! He was able to remove almost all of them (some I wasn't expecting him to be able to remove and he did). I would recommend Chem-Dry by Kevin Jones anytime!!