Wow, I was super impressed. Chem-Dry has always done a good job for us but this was a new chem-dry company that we had never tried, and the technician Caleb was incredibly nice, patient, intelligent, and helpful. His work was great. I had him come twice and clean about 1/3 of our carpets (wall to wall carpeting, area rugs, sofas, stains, pet problems, etc.) and it all came out beautifully. He seemed to really care, and he carefully explained things to me and answered my questions. I highly recommend this company. And I always buy 4 bottles of their cleaner to use for minor stains in between visits because it works so much better than cleaners I buy at store.